Bank Of America Auto Loan Review (2023): Is It a Good Option?

Bank Of America Auto Loan Review (2023) — Bank of America, being a large financial institution, offers a versatile program for both new and used auto loans, providing the added convenience of pre-approval. As an added benefit, existing members of the Preferred Rewards program may enjoy reduced interest rates. It is important to note that Bank of America has faced legal action initiated by the U.S. Government regarding fraudulent activities. Notably, one of the settlements involved overcharging loan fees to military personnel, which the bank has addressed.


  • Low fixed rates
  • Lower interest rate with Preferred Rewards


  • Limited financing availability
  • Poor customer service
  • May require down payment

Who Is The Bank of America (BofA)?

The origins of Bank of America Corporation can be traced back to 1904 when Amadeo Giannini established the Bank of Italy, which was headquartered in San Francisco.

Over the years, through a series of mergers and acquisitions, Bank of America has grown into one of the largest financial institutions globally.

Today, Bank of America ranks as the 13th largest company in the world, operating a vast network of more than 4,600 branches, 15,900 ATMs, and employing over 205,000 individuals.

Bank of America offers a comprehensive range of services, including new and used auto loans as well as refinancing options. Their car loan terms are customer-friendly, spanning from 48 to 72 months, and are available for vehicles under ten years old.

Bank Of America Auto Loan
Bank Of America Auto Loan

What Makes Them Different?

Bank of America provides a streamlined online auto loan process consisting of three simple steps that guide you through the application, car selection, and loan funding, ensuring a hassle-free experience.

When you utilize Bank of America’s online vehicle services program to select your car, you can benefit from highly competitive auto loan rates, making your financing options even more attractive.

If you are an existing customer of Bank of America or a member of their subsidiary, Merrill Lynch, you may qualify for a reduced car loan rate through their exclusive Preferred Rewards members program, adding further advantages to your financing journey.

How Do Bank Of America Auto Loans Work?

Bank of America’s auto loans function similarly to those offered by other banks in today’s market. You have the choice of either consulting with a loan officer at your local bank branch or applying for car financing conveniently online.

Bank of America prides itself on providing a swift three-step process, assuring applicants that they can receive a loan decision for their next vehicle within 60 seconds. This efficient approach allows you to proceed with confidence and make informed decisions regarding your auto financing.

Bank Of America Auto Loan
Bank Of America Auto Loan

Meet The Guidelines

First, you need to meet the general guidelines before you can apply, and those are: 

  • To qualify for automotive financing, it is necessary to meet certain eligibility criteria. You must be at least 18 years old or possess the legal capacity to enter into a contract for automotive financing in your state of residence.
  • Additionally, you must be either a U.S. citizen or a resident alien, whether you hold permanent or non-permanent residency status. These requirements ensure compliance with the regulations and legal obligations associated with automotive financing.

Are You Buying New or Used

Before proceeding, it is essential to determine the type of financing that aligns with your needs. Are you planning to purchase a new car or a used car? Are you considering refinancing an existing loan or exploring a lease buyout?

Once you have clarified your financing requirements and chosen the appropriate option, you can proceed to the next step confidently.

Get Your Paperwork Together

Things The BofA Corporation will need are: 

  • Banking History
  • Proof Of Income
  • Proof Of Identity
  • Proof Of Insurance
  • Proof Of Residency
  • Information On Vehicle You Plan To Purchase
  • Current Vehicle Registration (If you plan to do a trade in)

Keep in mind this is just a general list. BofA could need more or less information, just have at least the things above ready.

Time To Apply (Hard Inquiry)

Having confirmed that you satisfy the necessary criteria, gathered all the required documents, and verified that the dealer is affiliated with Bank of America, you are now ready to proceed with your application.

💡 Helpful Hint: FICO grants you a 30-day window to explore and compare various auto loan rates. Within this timeframe, you can submit multiple loan applications without affecting your credit score, as these inquiries will not be added to your credit file.

It is highly advisable to obtain a Pre-Approval letter from Bank of America prior to visiting the dealership for your car purchase.

Numerous studies have consistently demonstrated that securing financing in advance is far more cost-effective compared to obtaining it at the dealership.

Review & Accept Your Offer

It is essential to carefully review the offer provided by Bank of America before proceeding with your purchase.

Take the time to understand their requirements, car loan rates, and whether a down payment or co-signer will be necessary.

Ensure that you have a clear understanding of the terms and conditions outlined in the original offer and periodically refer to it to ensure there have been no changes from the time of acceptance to loan funding.

Once you have accepted the offer, your loan can be funded through various methods such as bank deposit, ACH, check, or certificate.

To avoid any potential discrepancies, it is recommended to discuss with your Bank of America Auto Finance loan officer the estimated availability date for the funds. However, it’s worth noting that customer reviews for Bank of America Auto Online suggest that the estimated date may not always be met.

Bank of America Auto Loan Reviews

Bank of America auto loan reviews predominantly convey a negative sentiment, with customers frequently expressing dissatisfaction regarding the bank’s customer service and the overall organization of their auto finance department.

Here are a few examples of Bank of America auto loan reviews:

BOA Consumer Affairs negative review
Bank Of America Auto Loan Review

During the course of our review, we extensively examined numerous customer reviews, and while it’s not unusual for a large company to receive negative feedback, the nature of these reviews was particularly concerning.

Upon closer inspection, it becomes evident that Bank of America’s customer service consistently exhibits a lack of empathy towards issues they themselves have caused, and they often make minimal efforts to rectify the problems at hand.

One notable issue is the significant number of complaints from individuals who attempted to clarify auto loan fees that were not specified in the contract but were nevertheless enforced.

If you happen to be among the fortunate few who never need to contact Bank of America customer service, your experience is likely to be satisfactory.

Below, we have compiled a collection of reliable customer reviews for Bank of America Car Loans from reputable sources such as Yelp, Google, and the Better Business Bureau (BBB) pertaining to the Bank of America Auto Finance Division.

Yelp Reviews Avg. Rating1.5
Google Reviews Avg. Rating2.2
Better Business Bureau Avg. Rating1.0
Consumer Affairs Reviews Avg. Rating3.3
Best Company Reviews Avg. Rating4.8
Customer reviews avg. rating2.5

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BofA Auto Loan BBB – Better Business Bureau

Bank of America has been registered with the Better Business Bureau (BBB) since 1949 and currently holds an impressive A+ BBB rating. However, it is worth noting that they have amassed a significant number of complaints in the past three years, totaling a staggering 7,440.

The majority of Bank of America BBB complaints revolve around financial matters, specifically allegations of fees being charged outside of the agreed-upon contract terms and instances where loan payments continue to be deducted from customers’ accounts despite having already been paid off.

Based on Bank of America BBB reviews, it appears that the company is more inclined towards conducting business through online and automated channels. While they actively respond to customer complaints and take them seriously, their focus seems to be on digital interactions.

The A+ BBB rating of Bank of America reflects their responsiveness to customer concerns and efforts to address issues raised through the BBB platform.

Bank Of America Auto Loan Review


Bank of America, as a major banking institution, provides highly favorable loan terms and competitive interest rates for auto loans. The process of getting prequalified for an auto loan can be completed in under five minutes, and members of the Preferred Rewards program may enjoy further reduced interest rates.

However, it is important to note that there have been several customer complaints concerning Bank of America overcharging auto loan fees. Additionally, the overall quality of customer service provided by the bank has been reported as subpar, to say the least.

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FAQ’s Bank Of America Auto Loan Review

What is a Bank of America Auto Loan?

A Bank of America Auto Loan is a financial product offered by the bank that allows you to borrow money to purchase a new or used vehicle. It provides you with the funds needed to make the purchase, which you can repay over time with interest.

What are the benefits of getting a Bank of America Auto Loan?

Bank of America Auto Loans offer several advantages, including competitive interest rates, flexible loan terms, and the convenience of managing your loan through online banking. Additionally, if you are a member of their Preferred Rewards program, you may qualify for lower interest rates and other benefits.

How can I apply for a Bank of America Auto Loan?

You can apply for a Bank of America Auto Loan online by visiting their official website or by contacting their customer service. The application process typically involves providing personal and financial information, as well as details about the vehicle you intend to purchase.

What are the eligibility requirements for a Bank of America Auto Loan?

To be eligible for a Bank of America Auto Loan, you must meet certain criteria, including being at least 18 years old (or meeting the legal age to contract for automotive financing in your state), being a U.S. citizen or resident alien, and having a good credit history.

How long does it take to get approved for a Bank of America Auto Loan?

The approval process for a Bank of America Auto Loan can vary depending on various factors, such as the completeness of your application and the verification process. In some cases, you may receive a decision within minutes, while in others, it may take a few days.

Can I get prequalified for a Bank of America Auto Loan?

Yes, Bank of America offers a prequalification process that allows you to check if you may qualify for an auto loan without impacting your credit score. Prequalification can give you an estimate of the loan amount and interest rate you may be eligible for.

How can I manage my Bank of America Auto Loan?

Bank of America provides various tools and resources to help you manage your auto loan. You can access your loan account online or through their mobile app, where you can make payments, view transaction history, and track your loan balance.

Can I refinance my existing auto loan with Bank of America?

Yes, Bank of America offers auto loan refinancing options. Refinancing your existing auto loan with them may help you lower your interest rate, reduce monthly payments, or change the loan term to better suit your financial needs.

What should I do if I have issues or concerns about my Bank of America Auto Loan?

If you have any issues or concerns regarding your Bank of America Auto Loan, it is recommended to contact their customer service directly. They can provide assistance, address your concerns, and guide you through the necessary steps to resolve any problems.

Are there any fees associated with a Bank of America Auto Loan?

Bank of America may charge certain fees related to their auto loans, such as origination fees or late payment fees. It is essential to review the loan terms and conditions to understand the specific fees that may apply and ensure you are aware of them before proceeding with the loan.

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